Our focus is on complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the details of each deal before buying it, it provides all the details about the product you purchase.
In case of dissatisfaction with our services and products, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the refund, return and cancellation will be as follows:
Cancellation before Dispatch:
Order can be canceled before dispatch, you can write to our customer support team on [email protected] or call us on +917777948995 In such cases, the order will be canceled and the money will be refunded to you within 48-72 business hours after the cancellation request.
We only replace products if they are defective, damaged, or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on [email protected] or call us on +917777948995 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Return and Refund Policy:
At Marclex, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
1. You received a defective ordered item.
2. You received a different item.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on [email protected] or call us on +917777948995.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
During peak seasons please allow up to 15-18 business days for your return to process.